Booking confirmed, we can’t wait to host you

Thanks for choosing O&O. Every apartment we have is chosen and outfitted with care, so you feel at home the moment you walk in. Check-in is self-service, there’s no front desk waiting in a lobby, but don’t worry, we’re with you every step of the way.

Here’s everything you need to know before you arrive.

How does payment work?

Payment is by credit card and is charged immediately once your booking is confirmed. Prefer to pay by bank transfer or cash? Get in touch with us before booking at +18583301689 or info@o8ogroup.com and we’ll work it out together. Please note, a credit card number is required to secure your reservation.

What if I need to cancel?

The exact cancellation terms are laid out during the booking process, so take a look before you confirm. Questions or refund requests? We’re here, info@o8ogroup.com or WhatsApp +18583301689.

Online check-in form

A few days before you arrive, we’ll send you a WhatsApp message with an online check-in form. That’s where you’ll securely upload a photo ID and your credit card details, so everything’s ready for you ahead of time.

Why do we ask for ID and card details?

Since check-in is self-service, we need to confirm that the name on the booking matches who’s actually showing up, and that the payment is yours and not from a stolen card. System acting up? Just email the documents straight to info@o8ogroup.com and we’ll handle it quickly.

How do I get my entry instructions?

On the day you arrive, we’ll send your entry instructions by WhatsApp, text, or email, whatever’s easiest for you. They’ll walk you through getting in, whether it’s a key safe or a door code, plus a few useful tips on the TV, the water heater, and anything else that makes the place feel like yours. Stuck, or just have a question? We’re here, +18583301689 or info@o8ogroup.com.

Time to head home, what happens at checkout?

Take one last look around to make sure you haven’t left anything behind, and switch off the lights and AC. Lock up and return the key to the safe, just like when you arrived. If there’s a smart lock with a code, the door locks itself behind you.

How was it? Got an idea for how we can make it even better? We’d love to hear it, info@o8ogroup.com.

We’ll be waiting for you at home,

O&O Group

We’re so happy to have you stay with us, and we’ll do everything we can to make your stay one to remember. Here are a few things worth knowing before you arrive.

Check-in: From 3:00 PM.

Check-out: By 11:00 AM.

Additional fees: All service fees are included in the price.

Security deposit: A damage deposit is required before check-in. The amount varies by apartment and is detailed on the booking page.

Before you leave, please leave the apartment tidy and take out the trash. If the apartment is left excessively dirty, an additional cleaning fee will apply, as detailed on the booking page.

The apartment is located in a residential neighborhood, and we kindly ask you to respect our neighbors. Please keep noise to a minimum throughout the apartment between 10:00 PM and 8:00 AM.

Smoking is permitted only outside the apartment or on the balcony. Smoking is strictly prohibited inside the apartment and in all common areas of the building. Smoking inside the apartment will result in a charge, as detailed on the booking page.

Parties, gatherings, loud music, illegal substances, and any illegal activity, including operating poker rooms, are strictly prohibited in the apartment and throughout the building. Violating this rule is not subject to a fine; it is grounds for immediate eviction from the apartment without a refund, with full responsibility resting on the guest.

Please dispose of all trash only in the designated bins to help us keep the building clean and pleasant for everyone who lives there.

Please note: The minimum age to book is 25.

Thank you for treating the apartment with care and respect, just as you would your own home.